Request deletion of some of your data

Steps to request partial data deletion

Send an email to admin@terasync.ng from the email address linked to your TeraSync account. Use the subject line Request data deletion and clearly state:

• Which data you want deleted (e.g. health notes, chat history for a certain period, prescription images, or other categories we hold)
• Your full name and registered email so we can identify your account

We will process your request and confirm what has been deleted. Some data may be necessary to keep for the service or for legal reasons; we will explain if anything cannot be removed.

Types of data you can ask to have deleted

Depending on feasibility and legal requirements, you may request deletion of:

• Health-related notes or optional profile fields
• Chat or conversation history (e.g. with pharmacy or AI)
• Prescription images you uploaded
• Address or contact details (where not required for active orders)

We cannot delete data we are required to retain by law (e.g. transaction records for a statutory period) or that is essential to provide the service you still use.

How long until data is removed

We will delete or anonymise the requested data typically within 30–90 days of confirming your request, unless retention is legally required.

Contact

Email admin@terasync.ng for any questions. For full account deletion, see Request account and data deletion. Our Privacy Policy describes your rights in full.